1. Type of Transport
Order Cut Off:
12:00 AM Timezone: (GMT-07:00) Mountain Standard Time (Denver)
Handling Time:
1-2 business Days
Transit Time:
5-6 business Days
Total Delivery Time:
6-8 business Days
Orders and shipments
All orders are processed, verified, quality checked and packaged within 2 business days.
If there is a delay, such as the delay of the product to the warehouse on the same day, the logistics problem cannot be delivered in time, etc., we will contact you in time by email.
For urgent orders, you can contact us in the mail, and we will process your order in time.
During the transportation, we will follow up the logistics in time, and tell you the transportation method and order number of the product in time when shipping. If there are problems with the product during transportation, such as Lost, we will inform you in time. And reissue it for you in time. Please rest assured that we will keep track of your logistics information until you receive it.
The express companies we cooperate with and commonly used is: FedEx / UPS. We do not support the designated courier company.
2. Shipping
Shipping Cost: Free shipping. All orders get free shipping
First of all, we support delivery to the Contiguous United States. The main market of this website is the US.
All orders are shipped from the United States.
If it cannot be sent, we will contact you in an email to help you cancel the order.
3. Update order delivery
If you want to change the address before the product is sent, you can contact us in the email(janet@janethowardnyc.com), we know the information of your order update, and we will deliver the goods to you according to the accurate address. If you don't want the product or want to change to another product before sending it, you can contact us and we will cancel the order for you.Update the order in transit: If you want to update the order address after the item is sent, you can contact us in the mail, we will communicate with the logistics provider, and it may be unsuccessful to modify the address. And each change of address will incur an additional fee.Address Update is not supported for orders that have already been delivered(it is recommended to carefully check the order information when purchasing, so as to avoid unnecessary troubles)
4. The item never arrived (lost in transit)
If you have never received the purchased product, please rest assured, we will reissue a new intact product for you. Regarding the loss of the package, we will contact the logistics company, and you will definitely receive the product you purchased.
5. Note about sales tax
According to relevant laws and regulations, your order will automatically calculate and charge applicable sales tax. The tax amount is based on the tax rate of your delivery address and will be clearly displayed at checkout.
We are always committed to transparent consumption, and you can view the tax details in the order details or receipt. For more information, please refer to local tax policies or contact customer service janet@janethowardnyc.com.